Pet Grooming Booking Notice & Aftercare Tips

What to Know Before Booking Your Pet’s Grooming

At Yuumi Pet Grooming Sydney, your pet’s comfort and safety are always our top priority. Before confirming your booking, please read this pet grooming notice carefully. Grooming is generally safe and enjoyable, but just like humans, every dog or cat may respond differently to shampoos, clippers, and other grooming products. Being informed helps us work together to ensure the best outcome for your pet.

Skin Sensitivity & Allergy Risks After Grooming

A small percentage of pets may show mild dog skin reaction after grooming, such as redness, itching, or temporary discomfort. These are usually linked to individual sensitivities—like existing allergies, delicate skin, or increased exposure after hair trimming. While uncommon, we provide this grooming allergy warning to remind owners that reactions, if they occur, most often appear within a few hours and usually resolve within 24 hours.

Post-Grooming Aftercare Instructions

To keep your pet safe and comfortable, we provide clear pet aftercare instructions after every session. We recommend checking your pet’s eyes, ears, and skin both at the salon and again at home within the first few hours. Please monitor for persistent redness, scratching, unusual discharge, or signs of discomfort. If symptoms continue or worsen, we advise seeking veterinary attention promptly.If you notice any concerns, please call us immediately on：+61 0433467789

Health Disclosures Required Before Appointment

•Skin allergies

•Ear infections

•Recent surgery

•Ongoing medication

For the wellbeing of all pets in our care, we kindly ask that you disclose any pre-existing health issues—such as skin allergies, chronic ear infections, recent surgeries, or ongoing medical treatments—when making your booking. These grooming booking requirements allow us to adapt our approach and reduce risks. Transparency also helps to avoid misunderstandings or disputes after the service.

---In summary: This page is here to protect both pets and their families. By sharing important health information before the appointment and following our aftercare guidance, you help us create a safe, professional grooming experience—every time.

Yuumi Pet Grooming Sydney

Our updated Customer Service Guidelines and Pet Grooming Service Terms & Disclaimer (2025 Edition) are now available.

Before receiving any grooming service, please ensure you scan the QR code at our store to review and sign the terms.

Services can only be provided once the acknowledgement is completed.

Thank you for your kind understanding and cooperation! 🐾

Dear Pet Owner,

To safeguard the health and safety of your pet and to ensure that the grooming and washing process is carried out smoothly, please carefully read the following notice before making an appointment or bringing your pet to the store, and truthfully disclose any relevant information.

1. Obligation to Disclose Medical History

Owners are required to provide a complete medical history of their pet at the time of arrival, either verbally or in writing (such as by SMS). This includes, but is not limited to:

•Heart disease, cataracts, epilepsy, or respiratory conditions

•Allergies, skin diseases, or chronic illnesses

•Recent surgery or ongoing recoveryFailure to provide accurate information may result in unexpected incidents or complications during grooming, for which the owner will bear full responsibility.

2. Potential Risks

Pets may experience varying degrees of stress reactions during grooming. In severe cases, this may lead to non-cardiogenic pulmonary edema, cardiogenic pulmonary edema, cardiopulmonary arrest, or even death.

•For pets that are uncooperative or highly fearful, we do not recommend forced grooming.

•If the owner insists on proceeding, it will be deemed as voluntary acceptance of all associated risks, and our store shall be exempt from liability.

3. Special Health and Behavioural Conditions

Please inform us in advance if your pet has any of the following conditions. In such cases, we reserve the right to refuse service and charge a booking fee:

1. Incomplete vaccination – All pets must be within the protection period of vaccination, with the most recent vaccination administered at least one week prior.

2. Digestive issues – Pets with diarrhoea or soft stools within the past 3–5 days are not recommended for grooming.

3. Severe skin conditions – Inflammation, fungal infection, wounds, parasites, or allergies must first be assessed by a veterinarian.

4. Eye conditions – Pets with red or bloodshot eyes, discharge, or discomfort should be rescheduled.

5. Pregnancy or lactation – Female pets during this period are not recommended for grooming.

6. Post-surgery or recovery – Pets recovering from surgery should not undergo grooming to avoid delaying healing.

7. Infectious diseases – Pets diagnosed with infectious diseases must fully recover and obtain veterinary clearance before grooming.

8. Behavioural issues – Pets showing aggression, extreme anxiety, or fear are not suitable for grooming.

4. Guidelines for Pets of Different Ages

•Young pets: Recommended only after 8 weeks of age, with vaccinations completed for at least one week, and with normal diet and bowel habits.

•Adult pets: Must be in good health, with normal diet and bowel habits, and fully vaccinated.

•Senior pets: Pets with conditions such as heart disease, epilepsy, respiratory distress, or chronic illnesses are not recommended for grooming.

5. Grooming Products

•We recommend owners bring their own shampoo and towels to minimise allergic reactions or discomfort.

•Our store uses recognised, pet-safe shampoos available on the market（AU）. However, if a pet develops allergic or adverse reactions due to individual sensitivity, our store will not be held liable.

6. Disclaimer and Risk Acknowledgement

If the owner insists on proceeding without prior veterinary advice, the owner must clearly understand and agree that:

•Forced grooming may worsen existing conditions or cause adverse outcomes, including, in severe cases, death.

•The owner accepts full responsibility for any consequences and agrees to release our store (the service provider) from all liability, loss, injury, or claims arising from such situations.

By booking or presenting your pet for grooming, you confirm that you have read, understood, and accepted the above terms.We appreciate your cooperation and understanding. Our team will make every effort to provide a safe and comfortable grooming experience for your pet.

Sincerely,

YUUMI PET TEAM

04/09/2025

Pet Grooming and Washing Service
Pre-Appointment Notice

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Dear Pet Parents,

Thank you for trusting us with your pet’s grooming and care. At our salon, we are committed to safety, professionalism, and transparency, ensuring every pet enjoys a comfortable experience. At the same time, each pet is unique, and mild reactions after grooming may occasionally occur.

This does not mean there is a problem with the grooming itself; rather, it is usually related to your pet’s individual sensitivities. Below are some common situations, the preventive measures we take in-store, and the observation points we recommend for you at home.

Eye Care

Possible situations: In rare cases, if water or cleaning solution enters the eyes, pets may show tearing, pawing at the eyes, or frequent blinking.
What we do in-store: We apply protective eye drops before bathing and avoid direct rinsing around the eyes. If accidental contact occurs, we immediately flush the eyes with pet-safe solution and inform you.
What to observe at home: After pick-up, please monitor for persistent tearing, reluctance to open the eyes, or pawing at the eyes. If discomfort does not improve within 24 hours after rinsing, please seek veterinary care. We also encourage you to check your pet’s eyes together with us at pick-up to ensure they are clear and comfortable.
Reference: Eye irritation typically appears within minutes to a few hours and requires prompt attention 【ASPCApro Guidelines】.

Ear Care

Possible situations: Pets with floppy or hairy ears may shake their heads or scratch lightly after cleaning. If moisture remains in the ear canal, there is a risk of otitis externa (ear infection).
What we do in-store: We avoid excess liquid during ear cleaning, use products sparingly, dry the ears thoroughly, and re-check before handover.
What to observe at home: If you notice persistent head-shaking, scratching, bad odour, or discharge, please consult your veterinarian. If your pet already has an ear condition, some discharge may be shaken out after cleaning—this is normal, and prescribed treatment should continue. At pick-up, we encourage you to check your pet’s ears with us to confirm cleanliness.
Reference: Ear infections are strongly linked to moisture; keeping the ear canal dry is the most effective prevention 【Merck Veterinary Manual】.

Skin & Coat Care

Possible situations: Sensitive pets may develop “clipper irritation” (razor burn) after close clipping, showing local redness or itching. This usually appears within minutes and resolves quickly. In rare cases, within 24–48 hours, some pets may develop folliculitis or furunculosis due to skin sensitivity or bacterial exposure.
What we do in-store: We advise against very short blade lengths, use only reputable hypoallergenic products, prepare solutions fresh for each use, and disinfect and dry tools daily to minimise contamination. Areas clipped short will also be shown to you at pick-up for confirmation.
What to observe at home: If you notice ongoing redness, discharge, or signs of pain, please contact your vet immediately. Matted coats are a major risk factor for skin irritation—regular brushing at home is essential to keep the coat breathable and healthy.
Reference: Most mild skin reactions resolve within 24 hours; if painful pustules or lesions appear within 24–48 hours, prompt veterinary attention is advised 【Today’s Veterinary Practice】.

Other Possible Reactions

Some pets may experience mild stress responses such as vomiting or diarrhoea after grooming. This is usually temporary. We recommend reducing meal size on the day of grooming and providing a calm environment for rest.

The “Golden Window” for Home Observation

The first 24 hours after grooming are most important:

Eyes: Any redness, tearing, or reluctance to open the eyes?
Ears: Frequent head-shaking, scratching, or unusual odour?
Skin: Red spots, hair loss, or signs of pain?
General health: Lethargy, vomiting, or diarrhoea?

Reminder: Most mild reactions resolve within a day. If symptoms persist or worsen, please contact us within 24 hours. We will provide advice and, if necessary, recommend that you consult a veterinarian.

Our Commitment

Transparency: All grooming sessions are recorded, and we will notify you immediately if anything unusual occurs.
Prevention first: By following strict product selection, hygiene, and standardised procedures, we minimise risks as much as possible.
Partnership: You are your pet’s closest guardian. We provide professional support, and your observations at home are equally vital.

Important Notice: This guide provides general after-care advice and does not replace veterinary diagnosis. If symptoms are severe or persistent, please seek veterinary care immediately.

Sincerely,

YUUMI PET TEAM

04/09/2025