Pet Grooming Booking Notice & Aftercare Tips

What to Know Before Booking Your Pet’s Grooming

At Yuumi Pet Grooming Sydney, your pet’s comfort and safety are always our top priority. Before confirming your booking, please read this pet grooming notice carefully. Grooming is generally safe and enjoyable, but just like humans, every dog or cat may respond differently to shampoos, clippers, and other grooming products. Being informed helps us work together to ensure the best outcome for your pet.

Skin Sensitivity & Allergy Risks After Grooming

A small percentage of pets may show mild dog skin reaction after grooming, such as redness, itching, or temporary discomfort. These are usually linked to individual sensitivities—like existing allergies, delicate skin, or increased exposure after hair trimming. While uncommon, we provide this grooming allergy warning to remind owners that reactions, if they occur, most often appear within a few hours and usually resolve within 24 hours.

Post-Grooming Aftercare Instructions

To keep your pet safe and comfortable, we provide clear pet aftercare instructions after every session. We recommend checking your pet’s eyes, ears, and skin both at the salon and again at home within the first few hours. Please monitor for persistent redness, scratching, unusual discharge, or signs of discomfort. If symptoms continue or worsen, we advise seeking veterinary attention promptly.If you notice any concerns, please call us immediately on：+61 0433467789

Health Disclosures Required Before Appointment

•Skin allergies

•Ear infections

•Recent surgery

•Ongoing medication

For the wellbeing of all pets in our care, we kindly ask that you disclose any pre-existing health issues—such as skin allergies, chronic ear infections, recent surgeries, or ongoing medical treatments—when making your booking. These grooming booking requirements allow us to adapt our approach and reduce risks. Transparency also helps to avoid misunderstandings or disputes after the service.

---In summary: This page is here to protect both pets and their families. By sharing important health information before the appointment and following our aftercare guidance, you help us create a safe, professional grooming experience—every time.

Our updated Customer Service Guidelines and Pet Grooming Service Terms & Disclaimer (2025 Edition) are now available.

Before receiving any grooming service, please ensure you scan the QR code at our store to review and sign the terms.

Service will only be provided upon the customer’s acknowledgement and acceptance of the store’s compensation policy and service guidelines. By proceeding, you agree to receive services under these terms and conditions.

Thank you for your kind understanding and cooperation! 🐾

If you do not sign this form but proceed with the grooming service, it will be deemed that you have read, understood, and agreed to our terms and conditions as displayed on-site.

Yuumi Pet Grooming Sydney

Dear Pet Owner,

To safeguard the health and safety of your pet and to ensure that the grooming and washing process is carried out smoothly, please carefully read the following notice before making an appointment or bringing your pet to the store, and truthfully disclose any relevant information.

To ensure transparency and safety during grooming, the store has installed 10+ high-definition CCTV and audio recording devices, providing 360-degree continuous recording of all pets while on the premises.

Customers must accurately provide their pet’s health status and vaccination records. Any history of allergies, chronic illnesses, major surgeries, pregnancy, or heat cycle must be disclosed prior to service. The owner must also truthfully disclose the pet’s age, previous medical history, and special conditions. The customer shall bear full responsibility for any incidents arising from concealed or omitted information.

If a customer believes that their pet was injured due to the grooming process, a written diagnosis from a licensed veterinarian must be provided. Such diagnosis will be reviewed together with the store’s CCTV footage and service records to determine whether the incident resulted from groomer negligence.

For senior pets, high-risk breeds, or pets with pre-existing health conditions, the inherent risks must be jointly acknowledged by the customer, and a veterinary diagnosis alone shall not constitute conclusive evidence of store fault.

Senior Dogs and High-Risk Breeds – Risks & Compensation Limitation

Senior Dog Definition and Risks

Pets classified as senior dogs (generally 7 years of age or older, or earlier depending on breed and size) face inherently higher risks during grooming due to age-related conditions. These risks may include stress reactions, eye injuries, cardiac events, or even death.

High-Risk Breeds

Certain breeds are predisposed to specific health risks, which may be aggravated during grooming:
- Pomeranians, Chow Chows, and other small breeds are prone to heart disease (e.g., mitral valve disease, heart failure), which may be triggered during bathing or blow-drying.
- English Bulldogs, French Bulldogs, Pugs, and other brachycephalic breeds suffer from Brachycephalic Obstructive Airway Syndrome (BOAS) and are at higher risk of respiratory distress, collapse, or suffocation under stress or during blow-drying.
- Dachshunds, Corgis, and other long-bodied breeds are predisposed to intervertebral disc disease (IVDD), which may worsen under handling or grooming stress.

Customers must fully understand and accept the higher risks associated with these breeds prior to service.

For details, please see our Customer Service Guidelines

Statutory Rights

Nothing in this clause excludes or limits your rights under the Australian Consumer Law (ACL), to the extent such rights cannot legally be excluded.

1. Obligation to Disclose Medical History

Owners are required to provide a complete medical history of their pet at the time of arrival, either verbally or in writing (such as by SMS). This includes, but is not limited to:

•Heart disease, cataracts, epilepsy, or respiratory conditions

•Allergies, skin diseases, or chronic illnesses

•Recent surgery or ongoing recoveryFailure to provide accurate information may result in unexpected incidents or complications during grooming, for which the owner will bear full responsibility.

2. Potential Risks

Pets may experience varying degrees of stress reactions during grooming. In severe cases, this may lead to non-cardiogenic pulmonary edema, cardiogenic pulmonary edema, cardiopulmonary arrest, or even death.

•For pets that are uncooperative or highly fearful, we do not recommend forced grooming.

•If the owner insists on proceeding, it will be deemed as voluntary acceptance of all associated risks, and our store shall be exempt from liability.

3. Special Health and Behavioural Conditions

Please inform us in advance if your pet has any of the following conditions. In such cases, we reserve the right to refuse service and charge a booking fee:

1. Incomplete vaccination – All pets must be within the protection period of vaccination, with the most recent vaccination administered at least one week prior.

2. Digestive issues – Pets with diarrhoea or soft stools within the past 3–5 days are not recommended for grooming.

3. Severe skin conditions – Inflammation, fungal infection, wounds, parasites, or allergies must first be assessed by a veterinarian.

4. Eye conditions – Pets with red or bloodshot eyes, discharge, or discomfort should be rescheduled.

5. Pregnancy or lactation – Female pets during this period are not recommended for grooming.

6. Post-surgery or recovery – Pets recovering from surgery should not undergo grooming to avoid delaying healing.

7. Infectious diseases – Pets diagnosed with infectious diseases must fully recover and obtain veterinary clearance before grooming.

8. Behavioural issues – Pets showing aggression, extreme anxiety, or fear are not suitable for grooming.

4. Guidelines for Pets of Different Ages

•Young pets: Recommended only after 8 weeks of age, with vaccinations completed for at least one week, and with normal diet and bowel habits.

•Adult pets: Must be in good health, with normal diet and bowel habits, and fully vaccinated.

•Senior pets: Pets with conditions such as heart disease, epilepsy, respiratory distress, or chronic illnesses are not recommended for grooming.

5. Grooming Products

•We recommend owners bring their own shampoo and towels to minimise allergic reactions or discomfort.

•Our store uses recognised, pet-safe shampoos available on the market（AU）. However, if a pet develops allergic or adverse reactions due to individual sensitivity, our store will not be held liable.

6. Disclaimer and Risk Acknowledgement

If the owner insists on proceeding without prior veterinary advice, the owner must clearly understand and agree that:

•Forced grooming may worsen existing conditions or cause adverse outcomes, including, in severe cases, death.

•The owner accepts full responsibility for any consequences and agrees to release our store (the service provider) from all liability, loss, injury, or claims arising from such situations.

By booking or presenting your pet for grooming, you confirm that you have read, understood, and accepted the above terms.We appreciate your cooperation and understanding. Our team will make every effort to provide a safe and comfortable grooming experience for your pet.

Sincerely,

YUUMI PET TEAM

Pet Grooming and Washing Service
Pre-Appointment Notice

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Dear Pet Parents,

Thank you for trusting us with your pet’s grooming and care. At our salon, we are committed to safety, professionalism, and transparency, ensuring every pet enjoys a comfortable experience. At the same time, each pet is unique, and mild reactions after grooming may occasionally occur.

This does not mean there is a problem with the grooming itself; rather, it is usually related to your pet’s individual sensitivities. Below are some common situations, the preventive measures we take in-store, and the observation points we recommend for you at home.

Eye Care

Possible Situations
In rare cases, if water or cleaning solution accidentally enters the pet’s eyes, symptoms such as excessive tearing, pawing at the eyes, frequent blinking, redness or swelling, reluctance to open the eyes, or squinting may occur. Eye irritation typically develops within minutes and almost never later than 6 hours. If left untreated within 24 hours, it may lead to serious complications.
In-Store Precautions
The store applies protective eye drops before bathing and avoids direct rinsing around the eye area. If accidental contact occurs, the eyes will be immediately flushed with a pet-safe solution, and the customer will be informed without delay.
Customer’s Responsibility at Home
After pick-up, please closely observe your pet for the above signs. At pick-up, we strongly encourage you to examine the surface of the eyes and the eyelid margins (upper/lower lids and the inner/outer corners) together with our staff for any redness, discharge, squinting, or reluctance to open the eyes.
If such symptoms occur, the customer must contact the store within 6 hours and provide clear photo and/or video evidence consistent with the reported symptoms. These records will be kept on file, and the store will actively provide relevant information and reasonable support for follow-up veterinary care.
Reference
According to the ASPCApro Guidelines, eye irritation generally manifests within minutes to a few hours and requires prompt attention.

Ear Care

Possible situations: Pets with floppy or hairy ears may shake their heads or scratch lightly after cleaning. If moisture remains in the ear canal, there is a risk of otitis externa (ear infection).
What we do in-store: We avoid excess liquid during ear cleaning, use products sparingly, dry the ears thoroughly, and re-check before handover.
What to observe at home: If you notice persistent head-shaking, scratching, bad odour, or discharge, please consult your veterinarian. If your pet already has an ear condition, some discharge may be shaken out after cleaning—this is normal, and prescribed treatment should continue. At pick-up, we encourage you to check your pet’s ears with us to confirm cleanliness.
Reference: Ear infections are strongly linked to moisture; keeping the ear canal dry is the most effective prevention 【Merck Veterinary Manual】.

Skin & Coat Care

Possible situations: Sensitive pets may develop “clipper irritation” (razor burn) after close clipping, showing local redness or itching. This usually appears within minutes and resolves quickly. In rare cases, within 12-24 hours, some pets may develop folliculitis or furunculosis due to skin sensitivity or bacterial exposure.
What we do in-store: We advise against very short blade lengths, use only reputable hypoallergenic products, prepare solutions fresh for each use, and disinfect and dry tools daily to minimise contamination. Areas clipped short will also be shown to you at pick-up for confirmation.
What to observe at home: If you notice ongoing redness, discharge, or signs of pain, please contact your vet immediately. Matted coats are a major risk factor for skin irritation—regular brushing at home is essential to keep the coat breathable and healthy.
Reference: Most mild skin reactions resolve within 24 hours; if painful pustules or lesions appear within 24–48 hours, prompt veterinary attention is advised 【Today’s Veterinary Practice】.

Other Possible Reactions

Some pets may experience mild stress responses such as vomiting or diarrhoea after grooming. This is usually temporary. We recommend reducing meal size on the day of grooming and providing a calm environment for rest.

The “Golden Window” for Home Observation

The first 24 hours after grooming are most important:

Eyes: Any redness, tearing, or reluctance to open the eyes?
Ears: Frequent head-shaking, scratching, or unusual odour?
Skin: Red spots, hair loss, or signs of pain?
General health: Lethargy, vomiting, or diarrhoea?

Reminder: Most mild reactions resolve within a day. If symptoms persist or worsen, please contact us within 24 hours. We will provide advice and, if necessary, recommend that you consult a veterinarian.

Our Commitment

Transparency: All grooming sessions are recorded, and we will notify you immediately if anything unusual occurs.
Prevention first: By following strict product selection, hygiene, and standardised procedures, we minimise risks as much as possible.
Partnership: You are your pet’s closest guardian. We provide professional support, and your observations at home are equally vital.

Post-Grooming Inspection and Claim Timeframe

At the end of the grooming service, the customer must inspect the pet together with staff and confirm that there are no visible abnormalities.

If eye, skin, or ear canal issues arise within 6 hours, the customer must notify the store immediately and provide clear photo or video evidence.

Any issues first reported after 24 hours (including skin or other health problems) will not be considered attributable to the grooming service, unless compelling veterinary evidence clearly demonstrates a direct causal link to the grooming

procedure.

Important Notice: This guide provides general after-care advice and does not replace veterinary diagnosis. If symptoms are severe or persistent, please seek veterinary care immediately.